FAQ’s
Answers to frequently asked questions.
What is a “hosted service” as provided by Segway?
A “Hosted Service”, also known as Cloud Service, means that we build and maintain all of the hardware and software in our central offices.
You choose which services you want to use, with no equipment to buy, fix or outgrow.
It’s up to us to keep up with the most current technology and features.
Our Cloud service with with any phone system, or no phone system at all.
You can add the latest features to your existing phone system today without waiting for the phone company and without buying or upgrading any equipment.
Hosted telecom solutions provided by Segway’s state-of-the-art Virtual phone system include: Free Local Numbers, Low Cost Toll Free Numbers, Phone Numbers in 131 Countries, Auto Attendant, Virtual Office Phone & Fax Service, Voice Mail, Question & Answer Voicemail, Fax-to-Email, Desktop Faxing, Never Busy Fax, Enable Texting on Local and Toll Free Numbers, Weather & Emergency Hotlines, and we’re adding new services.
For a very low monthly fee per user, you can add any combination of telephone services at any number of facilities. Your business will never outgrow your phone system again.
Is it necessary to buy equipment, or alter our existing phone systems to deploy Segway’s hosted services?
No. You can supplement your existing phone system with one or more hosted telecom services from Segway. Our Cloud Phone System allows us to customize our services to your specific requirements, all the way down to the individual user, for as many locations and users as you desire.
Why should my firm consider Segway’s hosted services instead of an in-house system?
With Segway there is no equipment to buy, maintain, or upgrade. Your phone system will never be obsolete. You can supplement your existing phone system with the latest features at any time. You can add or delete telephone extensions and services as needed. And you pay a surprisingly low monthly fee per user.
How reliable are Segway’s hosted services?
Unlike many newer VoIP service providers, Segway has for many years operated a sophisticated, high Quality of Service (QoS) nationwide private network on redundant carrier class equipment.
In addition to our primary center, we maintain a complete backup center, which is always ready to takeover all call traffic at any time.
How many user extensions and different facilities can Segway’s hosted services support for my company?
As many as you want. Our scalable state-of-the-art Cloud Phone System already provides hosted services to users throughout the US, Canada and 131 countries, worldwide.
Our business is unique. Can we select only the services and features we want?
Yes. You can select any combination of hosted services and pay a low monthly fee per user with no long-term obligation and the freedom to add or delete services and extensions whenever your business circumstances change.
Does it matter whether we use VoIP with Segway’s hosted services?
No. Our hosted telecom solutions operate seamlessly across both traditional and Voice over Internet Protocol (VoIP). You choose the network(s) you want. We provide the hosted services you need.