{"id":1033,"date":"2020-05-30T08:03:13","date_gmt":"2020-05-30T15:03:13","guid":{"rendered":"http:\/\/www.segwaycommunications.com\/?page_id=1033"},"modified":"2020-05-31T15:49:56","modified_gmt":"2020-05-31T22:49:56","slug":"case_study01","status":"publish","type":"page","link":"https:\/\/www.segwaycommunications.com\/case_study01\/","title":{"rendered":"Case Study 1"},"content":{"rendered":"<p style=\"text-align: center; font-size: 20px!important;\"><strong>Case Study 1<\/strong><\/p>\n<h1 style=\"text-align: center; font-size: 20px!important;\"><strong><span style=\"color: #3366ff;\">Virtual Phone System and Always-On Telecom <sup>SM<\/sup><\/span><\/strong><\/h1>\n<p style=\"text-align: center;\"><strong>Client: Large Technology Company<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignright size-full wp-image-1034\" src=\"https:\/\/www.segwaycommunications.com\/wp-content\/uploads\/2015\/07\/pagegraphiccasestudy01.jpg\" alt=\"pagegraphiccasestudy01\" width=\"177\" height=\"126\" \/><\/p>\n<p><strong>The Customer\u2019s Challenge<\/strong><\/p>\n<p>This company is a leading provider of information technology equipment, office products, and professional services. They have more than 200 sales and technical representatives, servicing customers throughout the U.S. When customers call, they expect an immediate response. This can sometimes be a challenge, since their sales reps are frequently on the road.<\/p>\n<p>Moreover, as a sales-driven organization, they cannot afford any disruption in their telecom capabilities. Even a simple power outage could seriously hurt their revenues. So the company also needed to address telecom disaster recovery.<\/p>\n<p><strong>Segway\u2019s Answer: Custom Hosted Telecom Solution<\/strong><\/p>\n<p>Segway delivered a complete, fully integrated Cloud Based Virtual Phone System with Always-On Telecom. Segway even duplicated the company\u2019s entire phone system in an out-of-state location. In the event of a disaster or other outage, phones will be automatically switched out of state, answered, and then connected back to employees\u2019 cell phones.<\/p>\n<p><strong>The Results: Greatly enhanced customer service<\/strong><\/p>\n<p>Segway has increased the customer connection ratio by more than 65%. Instead of 24-hour response time, representatives are able to respond in real time wherever they are\u2014or in less than one hour if they are tied-up with another task. Additionally, the company reports that greater accessibility has increased morale and job performance<\/p>\n<p><strong>Segway Virtual Phone Systems provides a world-class phone system, without the cost, commitment, and aggravation of ownership.<\/strong><\/p>\n<p>Here are the benefits of Segway<strong><span style=\"color: #586783;\"> <a style=\"color: #586783;\" href=\"https:\/\/www.segwaycommunications.com\/virtual_phone_systems\/\">Virtual Phone System. <\/a><\/span><\/strong><\/p>\n<p><strong>Segway Always-On Telecom augments your Business Continuity plan, so you can preserve customer relationships and maintain essential business operations<\/strong><\/p>\n<p>Here are the benefits of Segway<strong> <span style=\"color: #586783;\"><a style=\"color: #586783;\" href=\"https:\/\/www.segwaycommunications.com\/always_on_telecom\/\/\">Always-On Telecom. <\/a><\/span><\/strong><\/p>\n<p>Call Segway toll free at 866.SegwayCom (866-734-9292). Or send an email to<strong><span style=\"color: #586783;\"> <a style=\"color: #586783;\" href=\"mailto:Sales@SegwayCommunications.com\">Sales@SegwayCommunications.com <\/a><\/span><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Case Study 1 Virtual Phone System and Always-On Telecom SM Client: Large Technology Company The Customer\u2019s Challenge This company is a leading provider of information technology equipment, office products, and professional services. They have more than 200 sales and technical representatives, servicing customers throughout the U.S. When customers call, they expect an immediate response. This … <a href=\"https:\/\/www.segwaycommunications.com\/case_study01\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Case Study 1<\/span> <span class=\"meta-nav\">→<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1033","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.segwaycommunications.com\/wp-json\/wp\/v2\/pages\/1033","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.segwaycommunications.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.segwaycommunications.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.segwaycommunications.com\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.segwaycommunications.com\/wp-json\/wp\/v2\/comments?post=1033"}],"version-history":[{"count":0,"href":"https:\/\/www.segwaycommunications.com\/wp-json\/wp\/v2\/pages\/1033\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.segwaycommunications.com\/wp-json\/wp\/v2\/media?parent=1033"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}